02.
Mobile App Design · Sarthi

Designing mobility as a
shared experience

Balancing autonomy, safety, and family support for ageing individuals , a product where independence is enabled by support, not defined by its absence.

Product design Interaction design iOS & Android Design systems Ageing & mobility Sarthi
Sarthi Assist screen, personalized support for everyday ease
Role
Product & Interaction Design
Surface
iOS & Android app
Focus
Visual · Interaction · Systems
Outcome
End-to-end product system
Executive summary

Mobility is designed for independence, but for ageing individuals, independence is rarely individual.

As people grow older, movement is constrained not just by physical ability, but by confidence, cognitive load, and growing reliance on family. Existing systems optimise for speed and efficiency, while older adults navigate uncertainty, fragmented support, and a shrinking "life space."

Sarthi rethinks mobility not as a solo activity, but as a shared system between seniors and their families, balancing autonomy with support, and safety with dignity. The outcome lets older adults move confidently through their world while staying meaningfully connected to those who care for them.

Ecosystem map

Mapping mobility as a network, not a line.

Seniors, families, services, and environment, and the dependencies and decision gaps between them.

Ecosystem map 1 Ecosystem map 2 Ecosystem map 3 Ecosystem map 4
Approach

Expand, frame, enable.

01 · EXPAND

Map the whole ecosystem

Moved beyond the individual to map mobility as a shared ecosystem of seniors, families, and services, revealing hidden dependencies and decision gaps.

02 · FRAME

Reframe to "life space"

Shifted mobility from task completion to life space, measuring how far individuals can move with confidence, not just capability.

03 · ENABLE

Adaptive, non-intrusive support

Built solutions that balance autonomy and support, where assistance is adaptive, non-intrusive, and activated only when needed.

Key features

Four systems working as one.

Signature metric

Life-Space Score

A dynamic indicator of how confidently a user can navigate their environment, factoring in distance, familiarity, and assistance required.

82 / 120 · Active life-space
Together

Collaborative trip planning

Seniors and family co-plan journeys with shared visibility, inputs, and approvals.

Adaptive

Adaptive assistance layer

Context-aware support that activates only when needed, guidance, alerts, or intervention based on user state and journey complexity.

Ambient

Connected safety net

A passive monitoring layer that keeps families informed without intrusion, live updates, checkpoints, and escalation triggers.

User archetypes

Three relationships with independence.

The Independent Navigator

Values autonomy and routine. Travels within familiar zones and prefers not to rely on others unless absolutely necessary.

The Supported Explorer

Wants to stay active and engaged, but operates with partial dependence, often coordinating with family for planning and reassurance.

The Assisted Dependent

Relies significantly on external support. Travel is infrequent, high-stakes, and often anxiety-driven.

Information architecture & task flow

Structuring four concerns into one continuous layer.

Information architecture
01 Information architecture
Task flow
02 Task flow

Ideation

Concept exploration A
01 Concept exploration
Concept exploration B
02 Concept exploration
Concept exploration C
03 Concept exploration
Concept exploration D
04 Concept exploration
Design foundations

A system built on type, colour, and components.

Typography

Typography system

Colors

Colour palette, primary, secondary, semantic and neutral

Components

Components in use
Components in use
Components in use
Components in use
Core system · Continuous confidence

Home, Assist, Safe, Connect, one experience layer.

The core interface unifies four traditionally separate concerns, navigation, safety, assistance, and social connection, into a single, continuous experience.

Home

A cognitive anchor, "continue where you left off" and intent-driven actions reduce recall.

Assist

Externalises the invisible, user needs, environmental constraints, contextual alerts.

Safe

Reframes safety from a reactive SOS to a persistent layer of reassurance.

Connect

Integrates family and community as ambient participants, not active dependencies.

Sarthi Home screen
Home
Sarthi Assist screen
Assist
Sarthi Safe screen
Safe
Sarthi Connect screen
Connect
Design decision

Rather than isolated features, I unified them into a state-based system where users move between confidence states, not screens, and the system continuously adapts based on context, behaviour, and risk.

Identity layer · Trust & control

The profile as a control surface, not a settings page.

Profile, Family Circle, permissions, and Life-Space positioning, treated as a control surface for trust, identity, and shared responsibility.

  • Family & Care Circles as distributed decision systems.
  • Role-based permissions balancing visibility and autonomy.
  • Life-Space Score as a reflection of lived mobility, not app usage.
9:30
Profile
Your mobility identity
H
Harish Mehra
harish.71@gmail.com
Mobility context owner
TOP INTERESTS
Reading Walking Music Cooking
95/ 100
Life-Space Score
Your mobility confidence is growing this week
+3 vs last week
My LifeView all
Safety & Emergency
Stay prepared and feel secured
Mobility
Move with confidence
Places & Routine
Your favourite places and daily routine
Family & Care Circle
People who support you
Home
Assist
Safe
Connect
Mobility context owner
9:30
Family & Care Circle
People who ride along with you · 3 trusted
Family Invite
Add new member
A
Ankit
Son · Primary contact
Control
D
Drishti
Daughter · Lives nearby
Safety
Friends
Add new member
P
Prince
Neighbour
View
V
Vineesh
Walking buddy
View
Roles & Permissions
View Access
Safety Access
Control Access
Home
Assist
Safe
Connect
Family & Care Circle
9:30
Family & Care Circle
Family
Add someone you trust
Add to your care circle
Relationship
We'll notify them if you need help
Son
Daughter
Spouse
Sibling
Other
Contact Number
IN +91 98765 43210
We'll only use this to reach them in an emergency.
Cancel
Continue
Add someone you trust
Design decision

I reframed identity from "user account" to "mobility context owner", where users define who participates in their journeys, control how and when support activates, and understand their mobility over time.

Calibration layer · Adaptive systems

Onboarding as calibration, not setup.

Instead of asking "what features do you want?", the system learns how users perceive, decide, and respond under uncertainty, capturing the interplay of physical, cognitive, and behavioural factors.

9:30
Step 1 of 3
Onboarding
Let's calibrate your experience
Physical Wellbeing
Health and mobility
1. Do you get tired walking or climbing?
Yes
Sometimes
No
2. Do you feel unsteady while walking?
Yes
Sometimes
No
Safety and Support
Stay safe and connected
1. Choose safer night routes?
Yes
Sometimes
No
2. Who to contact for help?
Family
Caregiver
Friend
Other
Close
Continue
Onboarding
9:30
Step 2 of 3
Everyday Challenges
Understanding your everyday
Acute
Chronic
Select the challenges you experience
You can select multiple options.
Difficulty following steps
Preference for familiar routes only
Slower decision making
Missed turns / wrong routes
Continue
Everyday challenges
9:30
Step 3 of 3
Conditions
Where you may need support
Select the challenges you experience
You can select multiple options.
Vision
Hearing
Sleep
Loneliness
Cognitive
Dexterity
Muscle Loss
Posture
Anxiety
Continue
Conditions
Design decision

I replaced static accessibility toggles with a multi-dimensional input model, conditions, behavioural patterns, and environmental sensitivity, so the system adapts interaction density, modality, and level of guidance.

Journey layer · Planning to confidence memory

The journey begins at the moment of decision.

This layer connects planning, execution, and reflection into a single loop that builds confidence over time.

Life-Space score screen
Life-Space score
Co-plan trip screen
Co-plan trip
Invite contacts screen
Invite contacts
Family chat screen
Family chat
Shared space screen
Shared space
Create a trip screen
Create a trip
Recommended places screen
Recommended places
Choose the best route screen
Choose the best route
Recommended route screen
Recommended route

1 · Planning as risk reduction

Collaborative trip creation, preference sliders (safety vs efficiency), and environmental awareness.

2 · Route selection as explanation

Not just options, but why each route exists, annotated with familiarity, safety, and effort.

3 · Co-planning as default

Family suggestions embedded into the decision flow, not external communication.

4 · Life-Space as feedback loop

Post-trip reflection feeds long-term mobility confidence.

Final reflection

This project began as an exploration of navigation. It evolved into a rethinking of mobility as a system of confidence, trust, and recovery. Users don't fail because systems are inaccurate, they fail because systems don't support them when uncertainty emerges.

At any moment in the journey, the user can ask
"Am I still in control?"

The future of mobility won't be defined by precision, but by the ability to absorb failure, distribute trust, and sustain confidence over time.

Next case study
Sarthi, from insight to direction